Privacy Policy
Last updated: December 2024
1. Introduction
At Tuno, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI music creation service ("the Service"). By using the Service, you consent to the data practices described in this policy.
2. Information We Collect
2.1 Information You Provide
- Account Information: Email address, username, password, and profile details
- Payment Information: Billing address and payment method details (processed securely by third-party payment processors)
- User Content: Text prompts, audio files, and other content you submit to generate music
- Communications: Messages you send to our support team or through feedback forms
2.2 Information Collected Automatically
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Data: Features used, actions taken, time spent, and browsing activities within the Service
- Log Data: IP address, access times, pages viewed, and referring URLs
- Location Data: General location based on IP address
2.3 Information from Third Parties
- Social Login: If you sign in using Apple, Google, or other third-party services, we receive your name and email
- Analytics Partners: Aggregated usage data from our analytics providers
3. How We Use Your Information
We use your information to:
- Provide, maintain, and improve the Service
- Process your transactions and manage your subscription
- Authenticate your identity and secure your account
- Send you service-related notifications and updates
- Send marketing communications (with your consent)
- Train and enhance our AI models to improve music generation quality
- Analyze usage patterns to improve user experience
- Detect, prevent, and address fraud, abuse, and security issues
- Comply with legal obligations and enforce our Terms of Service
4. AI Model Training
To improve our AI technology and provide better music generation results, we may use your User Content to train and enhance our machine learning models. This helps us create more accurate and higher-quality outputs for all users. If you prefer that your content not be used for training purposes, please contact us at the email address provided below.
5. Data Sharing and Disclosure
We do not sell your personal information.
We may share your data with:
- Service Providers: Third parties who assist in operating our platform (hosting, payment processing, analytics) under strict contractual obligations
- Legal Authorities: When required by law, court order, or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share your information
6. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure server infrastructure
- Regular security audits and assessments
- Access controls and authentication measures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain certain information as required by law or for legitimate business purposes, such as resolving disputes and enforcing our agreements.
8. Your Rights and Choices
8.1 All Users
- Access and download your personal data
- Correct inaccurate information
- Delete your account and associated data
- Opt out of marketing communications
- Manage cookie preferences
8.2 California Residents (CCPA)
You have additional rights including:
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt out of sale of personal information (we do not sell your data)
- Right to non-discrimination for exercising your rights
8.3 EEA/UK Residents (GDPR)
You have additional rights including:
- Right to data portability
- Right to restrict processing
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with a supervisory authority
9. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. Types of cookies we use include:
- Essential Cookies: Required for the Service to function properly
- Analytics Cookies: Help us understand how users interact with the Service
- Preference Cookies: Remember your settings and preferences
You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.
11. Children's Privacy
Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected information from a child under 13, we will delete it promptly.
12. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated policy.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: support@audioartai.com