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Refund Policy

Last updated: December 2024

1. Overview

At Tuno, we strive to provide the best AI music creation experience. This Refund Policy outlines the terms and conditions for refunds on our subscriptions and purchases. Please read this policy carefully before making any purchase.

2. Subscription Refunds

2.1 Money-Back Guarantee

We offer a 7-day money-back guarantee for new subscriptions purchased directly through our website or app. If you are not satisfied with our service within the first 7 days of your initial subscription purchase, you may request a full refund.

2.2 After the Guarantee Period

After the 7-day guarantee period, subscription fees are generally non-refundable. However, you may cancel your subscription at any time, and you will continue to have access to paid features until the end of your current billing period.

2.3 Renewal Refunds

If your subscription automatically renews and you did not intend to continue, you may be eligible for a refund if you contact us within 48 hours of the renewal charge and have not used the Service during the new billing period.

3. Credit and Token Purchases

Purchases of credits, tokens, or one-time packages are handled as follows:

  • Unused credits: May be eligible for refund within 14 days of purchase
  • Partially used credits: Non-refundable for the used portion; unused portion may be refunded at our discretion
  • Fully used credits: Non-refundable once credits have been used to generate content

4. Technical Issues

If you experience significant technical issues that prevent you from using the Service, please contact our support team. We will work to resolve the issue and may provide appropriate compensation, which may include:

  • Extension of your subscription period
  • Additional credits or tokens
  • Partial refund for the affected period
  • Full refund in exceptional circumstances where issues cannot be resolved

Please note that minor issues, temporary outages, or subjective dissatisfaction with AI-generated output quality do not qualify for refunds.

5. How to Request a Refund

To request a refund, please follow these steps:

  1. Email our support team at support@audioartai.com
  2. Include the following information:
    • Your account email address
    • Order or transaction ID (found in your purchase confirmation email)
    • Date of purchase
    • Reason for the refund request
  3. Wait for our response. We will review your request and respond within 3-5 business days.

6. Refund Processing

Approved refunds will be processed using the original payment method. Processing times vary:

  • Credit/Debit Cards: 5-10 business days
  • PayPal: 3-5 business days
  • Other payment methods: May vary depending on the provider

Refunds will be issued in the original currency of purchase. Any currency conversion fees charged by your bank are not our responsibility.

7. Exceptions and Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Violation of our Terms of Service resulting in account termination
  • Fraudulent activity or abuse of the refund policy
  • Requests made after the eligible refund period has expired
  • Promotional, discounted, or trial purchases (unless otherwise stated)
  • Gift subscriptions or transfers
  • Dissatisfaction with AI-generated content quality (which is subjective and varies)
  • Failure to cancel before automatic renewal when properly notified

8. App Store and Google Play Purchases

If you purchased a subscription or made an in-app purchase through the Apple App Store or Google Play Store, refunds are handled according to their respective policies:

  • Apple App Store: Request a refund through reportaproblem.apple.com
  • Google Play Store: Request a refund through your Google Play purchase history or contact Google Play support

We cannot process refunds for purchases made through these platforms directly. Please contact the respective store for assistance.

9. Chargebacks

If you file a chargeback or payment dispute without first contacting us for a refund, we reserve the right to suspend or terminate your account. We encourage you to reach out to our support team first, as we are committed to resolving issues fairly and promptly.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us:

Email: support@audioartai.com

Please allow 3-5 business days for a response during peak times.